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Life Storage - Privacy Policy

Last Updated: 06/27/2023

Welcome to the Life Storage website ("Site") located at www.lifestorage.com, which is comprised of various web pages and is owned and operated by Life Storage LP.

This privacy policy ("Privacy Policy") describes how Life Storage LP and its affiliates and subsidiaries (collectively, "Life Storage," "our," "we," and "us") collect, obtain, use, and disclose personal information provided to us by users of the Site, by Life Storage customers that purchase services available through the Site, or any other digital assets, and by Life Storage customers that provide information offline when they rent storage space from Life Storage (collectively "Services"), and from third parties.

This Privacy Policy also describes the choices available to you regarding our use of your information and how you can access and update your information. By using or accessing this Site or any of our Services, you consent to the terms of this Privacy Policy and acknowledge that this Privacy Policy is part of Life Storage's Terms of Use ("Terms & Conditions") . By accessing or using the Site, you agree to be bound by both this Privacy Policy and the Terms & Conditions. If you do not agree to abide by both this Privacy Policy and the Terms & Conditions, please do not use this Site.

Except as otherwise prescribed by applicable law, in the event of any inconsistency between the English language version and local language version of this Privacy Policy, the English Language version will prevail.

CONSENT

To the extent permitted by law, by using the services and providing us with personal information (defined below), you agree to the practices described in the Privacy Policy and the Cookie Notice that may be provided on our Services and to the updates of policies posted here from time to time. If you withdraw consent, you agree that despite withdrawal Life Storage may continue to use your Personal Information previously provided to us to the extent that we are legally or contractually obligated to do so and to the extent necessary to enforce any contractual obligations you may have to us. You also understand that by withdrawing consent we may no longer be able to provide you with Services previously available with consent.

If you consented to receiving email communication from Life Storage, you will continue to do so unless you unsubscribe. You may choose to opt out of or unsubscribe from receiving future marketing email messages from us. Each marketing email sent from us contains a link with instructions on how to remove yourself from our email list.

PERSONAL INFORMATION

In this Privacy Policy, when we use the term "Personal Information," and except where a different definition is noted, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with you, directly or indirectly, with a particular consumer as defined under the applicable laws and regulations. Personal Information does not include information that is not covered by applicable privacy laws, including that which cannot be reasonably linked to you, (de-identified or aggregated data) or publicly available information.

When we use the term "Sensitive Information," we mean personal information that is collected and analyzed concerning a consumer’s health, sex life, or sexual orientation, and information that describes a customer’s social security, driver’s license, state identification card, or passport number, a financial account in combination with any access code, password, or credentials allowing access to an account, precise geolocation, racial or ethnic origin, religious or philosophical beliefs, or union membership, contents of mail, email, and text messages unless the business is the intended recipient of the communication, and the consumer’s genetic data. Sensitive information does not include information that is not covered by applicable privacy laws, including sensitive personal information that is publicly available.

HOW THIS PRIVACY APPLIES TO YOU BASED ON WHERE YOU LIVE

This Privacy Policy is for people living in the United States.

We may choose or be required by law to provide different or additional disclosures relating to the processing of personal information about residents of certain countries, regions, or U.S. states.

Depending on where you live and subject to certain exceptions, which may include California, Virginia, Connecticut, and Colorado, you may have some or all of the following rights:

  • Right to Know/Access: The right to request that we disclose to you the Personal Information we collect, use, or disclose, and information about our data practices.
  • Right to Request Correction: The right to request that we correct inaccurate Personal Information that we maintain about you.
  • Right to Request Deletion: The right to request that we delete your Personal Information that we have collected from or about you.
  • Right to Opt Out: The right to opt out of the sale or sharing of Personal Information or opting out of processing of your Personal Information obtained from your activities on nonaffiliated websites or online applications for the purposes of targeted advertising.
  • Right to Limit Use and Disclosure: The right to limit the use and disclosure of sensitive Personal Information.
  • Right to Data Portability: The right to receive the Personal Information collected in a format easily understandable and in a usable format.
  • Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your privacy rights.

Click Here for disclosures and your rights based on where you live, and how to exercise the above or other rights as permitted under law.

To submit a request to exercise your rights, and as applicable, to appeal a consumer rights action, please see the Contact Us section

COLLECTION OF YOUR PERSONAL INFORMATION

While using our Services, we may collect the following types of Personal Information about you which are described in more detail in the below sections:

PERSONAL INFORMATION YOU PROVIDE TO US

In using our Services, you may provide us with Personal Information. You may provide us this information through a self-storage unit rental agreement, on phone calls with us, on tenant insurance application forms, insurance claim forms, employment applications, and website forms. Personal Information collected may include:

PERSONAL INFORMATION WE MAY AUTOMATICALLY COLLECT ABOUT YOU

Our Services may automatically collect certain Personal Information. We may collect Personal Information automatically through your use of our Services, including the website, through security monitoring and recording at our offices and facilities, on phone calls, and through third parties.

We use this information to help us design our Services to better suit our users' needs and for other business purposes as described in this Privacy Policy.

This Personal Information may include:

TECHNOLOGIES WE USE TO COLLECT PERSONAL INFORMATION

We collect the above Information directly and through the use of third parties. We collect this information by using certain technologies, such as cookies, web beacons, and other technologies. Third-party service providers, advertisers, and/or partners may also view, edit, or set their own cookies or place web beacons. The use of these technologies by such third parties is subject to their own privacy policies and is not covered by this Privacy Policy, except as required by law.

Cookies

Cookies and similar technologies are small files of letters and numbers that we store on your web browser or the hard drive of your computer or mobile device. Cookies contain information that is transferred to the hard drive of your computer or mobile device and enable the website's or service provider's systems to recognize the user's browser and capture and remember certain information.

Cookies may be sent to your browser's temporary memory system to assist you in navigating during a particular session only, or a cookie can be sent to your hard drive to serve you better when you return to the Website (for example to recognize you when you return to the Website, to save your password and to offer you customized content).

There are three types of cookies that we may use:

Most internet browsers are automatically set up to accept cookies. However, if you want to refuse or delete any cookies (or similar technologies), please refer to the help and support area on your internet browser for instructions on how to block or delete cookies. Please note you may not be able to take advantage of all the features of our Site, including any personalized features, if you delete or disable cookies.

You can set your browser to notify you when you receive a "cookie" giving you the opportunity to accept or to refuse it. See "Help" in your browser. Deleting or not accepting cookies will not prevent you from accessing this Website or participating on the Website. However, if you do not employ the technology your navigation may be less convenient or personalized given the purposes for cookies.

You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website.

Some website browsers have incorporated "Do Not Track" features that send an automated signal to the websites that you visit using that browser. Currently, the Services do not recognize or respond to these signals. However, you can adjust your preferences regarding the data we collect using the tools and methods described above.

For more information on managing cookies, please go to www.allaboutcookies.org, or visit www.youronlinechoices.eu or http://www.aboutads.info which have further information about behavioral advertising and online privacy.

Flash Cookies

We may use local shared objects, also known as Flash cookies, to store your preferences such as volume control or display content based upon what you view on our site to personalize your visit. Third parties, with whom we partner to provide certain features or to display advertising based upon your browsing activity, use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount and type of data stored and the method of storing this data. Cookie management tools provided by your browser will not remove Flash cookies.

For Flash cookies, you can access Flash management tools from Adobe's website. In addition, some, but not all, browsers provide the ability to remove LSOs within cookie and privacy settings.

Web Beacons

Website pages may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages and for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity). We also use these technical methods to analyze the traffic patterns, such as the frequency with which our users visit various parts of the Services. These technical methods may involve the transmission of information either directly to us or to a third party authorized by us to collect information on our behalf. Our Services may use retargeting pixels from Google, Facebook, and other ad networks. We may also use web beacons in HTML emails that we send to determine whether the recipients have opened those emails and/or clicked on links in those emails.

Analytics

Analytics are tools we use, such as Google Analytics, to help provide us with information about traffic to our website and use of our Services, which Google may share with other services and websites who use the collected data to contextualize and personalize the ads of its own advertising network. Learn more about Google’s Privacy Policy here: https://policies.google.com/privacy?hl=en-US. You can opt-out of having your activity on our Services made available to Google Analytics by installing the Google Analytics opt-out add-on for your web browser by visiting: https://tools.google.com/dlpage/gaoptout for your web browser.

Mobile Application Technologies

If you access our website and Services through a mobile device, we may automatically collect information about your device, your phone number, and your physical location.

By using our Services, you agree that we may contact you by calling or sending messages to your phone, including messages sent to your personal telephone device, i.e., "Mobile Push Notifications". You can use the settings on your mobile device to enable or turn off mobile push notifications from us or contact us directly.

PERSONAL INFORMATION WE MAY RECEIVE FROM THIRD PARTIES

We may collect additional Information about you from our affiliates, partners or vendors, data brokers, third-party websites, social media platforms, such as, but not limited, to Facebook, Twitter, Instagram, LinkedIn ("Social Media Platforms"), and/or sources providing publicly-available information (e.g., from the U.S. Postal Service) to help us provide the Services to you, confirm, enhance, or supplement our existing information about you (e.g., with your consent, background checks for credit and criminal history), help prevent fraud, maintain security, and for marketing, advertising and other business purposes.

This information is used by Life Storage for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Life Storage Services. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Life Storage public message boards, this information may be collected and used by others. Note: Life Storage does not read any of your private online communications. Life Storage encourages you to review the privacy statements of websites you choose to link to from Life Storage so that you can understand how those websites collect, use, and share your information. Life Storage is not responsible for the privacy statements or other content on websites outside of Life Storage and Life Storage family of websites.

USE OF YOUR PERSONAL INFORMATION

Life Storage collects and uses your Personal Information for things that may include, but are not limited to, the following:

SHARING YOUR INFORMATION

We may disclose anonymized aggregated information about our users, that does not identify any individual, without any restriction.

We may share Personal Information as set forth in this Privacy Policy and in the following circumstances:

CHILDREN'S INFORMATION

Our Services, including our website and any mobile applications, are intended only for users over the age of eighteen (18).

Children: If you are under eighteen (18) years of age, please do not use or access our Services at any time or in any manner. Upon learning of the existence of Personal Information concerning persons under thirteen (18) years of age (or a higher age threshold where applicable that has been collected by us without verified parental consent, we will take appropriate steps to delete it.

Parents/Guardians: In the event that we do begin collecting any Personal Information or data from children under the age of eighteen (18), we will notify parent(s)/guardian(s) first, and will seek parental or guardian consent to collect, use and/or disclose certain Personal Information from children under the age of eighteen (18). A parent/guardian may review and have deleted their child’s Personal Information and may refuse to permit further collection or use of their child’s Personal Information by contacting us as noted at the end of this Privacy Policy. Parents/guardians may consent to our collection and use of their child’s Personal Information without consenting to the disclosure of that Information to others.

We encourage parents and guardians to monitor their children’s online behavior, put parental control tools in place, and teach children not to provide their personal data through the Services without parental consent.

Contact Us if you believe that we have mistakenly or unintentionally collected Personal Information from a child under the age of thirteen (13).

SECURITY OF YOUR PERSONAL INFORMATION

We use commercially reasonable measures to provide our Services. However, you should assume that no data transmitted over the internet or stored or maintained by us or our third-party service providers can be 100% secure. Therefore, although we believe the measures implemented by us reduce the likelihood of security problems to a level appropriate to the type of data involved, we do not promise or guarantee, and you should not expect, that your information or private communications will always remain private or secure. We do not guarantee that your information will not be misused by third parties.

We are not responsible for the circumvention of any privacy settings or security features. You agree that we will not have any liability for misuse, access, acquisition, deletion, or disclosure of your information. It is your responsibility to maintain the confidentiality of your log-in credentials and unique identifiers used to access the Services. You are also responsible for ensuring the accuracy of the information you submit to us. Submitting inaccurate information or failing to maintain the accuracy of information that changes (for example, a change of email address) may disrupt your ability to use our Services, may affect the information you receive from us, and may impact our ability to contact you. You can update your information at any time by logging into and visiting your user account page.

If you believe that your information has been accessed or acquired by an unauthorized person, you shall promptly Contact Us so that necessary measures can quickly be taken.

THIRD PARTY WEBSITE LINKS

We may occasionally provide links to other websites or online services that are operated by parties other than us who are not under our control or maintained by us ("Third-Party Websites").

Such links do not constitute an endorsement by us of those other websites, the content displayed therein, or the persons or entities associated therewith.

This Privacy Policy only applies to Personal Information collected by us. You should refer to such third- parties’ privacy policies on their websites and in any other disclosures to determine their respective privacy practices. We encourage you to review the privacy policies and terms and conditions of use of these third-party Websites or services. For example, we may maintain a social media page. Your interactions on social media pages are governed by the privacy polies and terms and conditions of use of that social media provider, and not this Privacy Policy.

We are not responsible for the privacy and security practices of those other websites or social media platforms or the information they may collect (which may include IP address). You should refer to such third parties' privacy policies on their sites to determine their respective privacy practices.

DATA RETENTION & DISPOSAL

We will retain your Personal Information for as long as needed to provide you Services. We will also retain and use your Personal Information as necessary to comply with our legal obligations, including any applicable rules on statute of limitations, any relevant litigation, or regulatory investigations, to enable us to defend or bring potential legal claims, resolve disputes, enforce our agreements, and in accordance with our routine record keeping that considers the duration of your use of our Services. We are under no obligation to store such information indefinitely. We disclaim any liability arising out of, or related to, the disposal of your Personal Information.

DATA STORAGE AND TRANSFERS

Personal Information is stored and retained in the United States.

We operate in the United States. Your Personal Information may be transferred to and processed in any country where we have offices or in which we engage service providers. These countries may be outside the United States and may have different data protection laws than in the United States.

Thus, we transfer your Personal Information to third parties as in this Privacy Policy, some of these parties may be in countries other than your own, whose privacy and data protection laws may not be equivalent to those in your country of residence.

When we transfer your Personal Information to other countries we apply appropriate safeguards, to protect your information and comply with applicable laws. For example, we implement measures such as standard data protection contractual clauses to ensure that any transferred Personal Information remains protected and secure.

If you have questions about how we transfer your Personal Information, please Contact Us

CHANGES TO THIS POLICY

We reserve the right to update, modify, or amend this Privacy Policy to reflect company and customer feedback, changes in our Service offerings, accommodate new technologies, regulatory requirements, or other purposes. If we modify our Privacy Policy, we will update the "Effective Date" and such changes will be effective upon posting. Life Storage encourages you to periodically review this Statement to be informed as it is your obligation to check our current Privacy Policy for any changes.

HOW WE WILL CONTACT YOU

To the extent permitted under law, you agree that we, our affiliates, and/or third-party service providers with whom we collaborate, and contract may communicate with you regarding our Services via electronic messages, including email, telephone, mobile device push notifications, mailers, and text messages. For example, send you information relating to our products and Services that we think may be of interest to you, communicate with you about offers, promotions, upcoming events, and other news about products and Services provided by or through us through permissible targeted advertisements offered by us, our subsidiaries, our affiliates, and other business partners.

You may choose to receive promotional emails, text messages, newsletters, push notifications, and similar communications from us. You may opt out of receiving commercial emails from us by clicking on the opt-out or "unsubscribe" link included in the commercial e-mails you receive. You may opt-out of receiving marketing text messages from us by replying "STOP". You may also opt out of receiving mobile push notifications by turning off push notifications through your device settings. In addition, if you would like to opt-out of receiving push notifications on all your devices, you must turn off the feature on each device.

Please note that opt-out requests may take some time to be effective. Your opt-out requests will not apply to messages that you request or that are not commercial in nature. For example, we may contact you concerning any purchases you have made with us, even if you opt out of receiving unsolicited commercial email messages.

You may also have choices available to you to opt out of the collection of your geolocation information, whether collected through location services, Bluetooth, or microphone access technology. To understand your choices, please visit your device settings.

HOW WE WILL CONTACT YOU

To the extent permitted under law, you agree that we, our affiliates, and/or third-party service providers with whom we collaborate, and contract may communicate with you regarding our Services via electronic messages, including email, telephone, mobile device push notifications, mailers, and text messages. For example, send you information relating to our products and Services that we think may be of interest to you, communicate with you about offers, promotions, upcoming events, and other news about products and Services provided by or through us through permissible targeted advertisements offered by us, our subsidiaries, our affiliates, and other business partners.

You may choose to receive promotional emails, text messages, newsletters, push notifications, and similar communications from us. You may opt out of receiving commercial emails from us by clicking on the opt-out or "unsubscribe" link included in the commercial e-mails you receive. You may opt-out of receiving marketing text messages from us by replying "STOP". You may also opt out of receiving mobile push notifications by turning off push notifications through your device settings. In addition, if you would like to opt-out of receiving push notifications on all your devices, you must turn off the feature on each device.

Please note that opt-out requests may take some time to be effective. Your opt-out requests will not apply to messages that you request or that are not commercial in nature. For example, we may contact you concerning any purchases you have made with us, even if you opt out of receiving unsolicited commercial email messages.

You may also have choices available to you to opt out of the collection of your geolocation information, whether collected through location services, Bluetooth, or microphone access technology. To understand your choices, please visit your device settings.

CONTACT US

If you have any questions about this Privacy Policy, our Services, how we can contact you, or your Personal Information that we have collected about you, please contact us in the following ways:

To exercise a privacy right you may also contact us at: